Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping policy below for important information regarding order processing and delivery.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.

Please note that processing times may be extended during high-volume periods, promotions, or holidays.

Shipping Times

Estimated delivery times vary depending on your location:

  • Domestic orders: 6–12 business days

  • International orders: 7–17 business days

These are estimated delivery times and are not guaranteed. Delivery delays may occur due to customs, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout unless stated otherwise during a promotion or sale.

Tracking Information

Once your order ships, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their local government. We are not responsible for delays caused by customs clearance.

Incorrect or Incomplete Address

Please ensure that your shipping address is correct and complete at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.

Lost or Delayed Packages

We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If your package is delayed or marked as delivered but not received, please contact the carrier directly using your tracking information.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery with your order number and clear photos or videos of the damaged item. Please refer to our Refund Policy for more information.

Contact Us

If you have any questions regarding shipping, please contact us at startickshop@gmail.com